Frequently Asked Questions

Columbia Gorge Vacation Rentals

Planning Your Stay

What areas do you serve?
Columbia Gorge Vacation Rentals professionally manages vacation homes in the area of Hood River, OR, in the Columbia River Gorge.

How do I book a vacation rental?
You can book one of our Columbia River Gorge vacation rentals directly through our website for the best rates and most up-to-date availability. Simply select your travel dates, review available properties, and complete the secure online booking process. www.ColumbiaGorgeVacationRentals.com

Why should I book directly instead of using Airbnb or Vrbo?
Booking directly with Columbia Gorge Vacation Rentals often provides:

• The best available rates
• No third-party booking fees
• Direct communication with our local team
• Personalized recommendations and support
• Access to special offers and promotions

What is the minimum stay requirement?
Minimum stay requirements vary by property and season. Most homes require a 2- to 3-night minimum stay, while holidays and peak summer dates may require longer stays.

Do you offer monthly or extended stays?
Some properties accommodate extended stays of 30 days or longer. Contact our team for availability and recommendations.

Check-In & Check-Out

What time is check-in?
Check-in is typically at 4:00 PM.

What time is check-out?
Check-out is typically at 11:00 AM.

Can I request early check-in or late check-out?
Yes. Requests are subject to availability and housekeeping schedules. Additional fees may apply.

How do I access the property?
Detailed arrival instructions and access codes for key lock boxes are provided before your stay.

Property Amenities

Are linens and towels provided?
Yes. All properties include professionally laundered linens and bath towels, as well as basic bath soaps and shampoos. 

Do properties include Wi-Fi?
All our vacation homes offer complimentary high-speed internet. Specific internet details are listed on each property page.

Do the vacation rentals have air conditioning?
Amenities vary by property. Please review the individual listing for details regarding air conditioning, heating, and other features.

Are kitchens fully equipped?
Yes. Most homes feature fully equipped kitchens with cookware, dishes, utensils, and major appliances.

Do properties have hot tubs?
Most of our homes do not feature private hot tubs. Use the search filters on our website to find properties with this amenity.

Pets

Are pets allowed?
Some of our vacation rentals in the Columbia River Gorge are pet-friendly, while others are not. Please check the property’s listing details before booking.

Is there an additional pet fee?
Pet-friendly homes typically require a pet fee. Fees vary by property.

Can I bring my service animal?
Yes. Service animals are welcome in accordance with applicable laws.

Cancellations & Payments

What forms of payment do you accept?
We accept major credit cards and other payment methods as specified during checkout.

When is payment due?
Payment schedules vary based on booking date and property. Specific payment terms are provided during booking. In most cases you are required to pay 50% of the total rental fees at the time of booking, then the balance is due at the 60th-day prior to your check in date. 

What is your cancellation policy?
Cancellation policies vary by property and booking channel. Please review the policy associated with your reservation before booking.

Things To Do in the Columbia Gorge

What is the Columbia River Gorge known for?
The Columbia River Gorge is famous for:

• Scenic waterfalls
• World-class windsurfing and kiteboarding and other wind and water sports
• Hiking, mountain biking, and road cycling
• Wine tasting
• Breweries and cideries
• Fishing and boating
• Stunning year-round scenery

How far is Hood River from Portland?
Hood River is approximately one hour east of Portland by car.

When is the best time to visit the Gorge?
Every season offers something unique:

• Spring: Waterfalls and wildflowers
• Summer: Outdoor recreation and activities
• Fall: Harvest season and colorful foliage
• Winter: Snow sports and quieter getaways

During Your Stay

Who do I contact if I need assistance?
Our local guest services team is available to assist before, during, and after your stay. You can find our direct contact form here. Or email us at info@cgvrentals.com or call (541) 400-0601

What should I do if something isn’t working?
Contact our team immediately. We will work quickly to resolve maintenance or operational issues.

Are parties or events allowed?
No. Unauthorized parties and events are prohibited to protect our homes, neighbors, and local communities. The city of Hood River has very strict rules that all vacation homes are required to comply with. Violation of these rules puts our license at risk. 

Is smoking allowed?
All Columbia Gorge Vacation Rentals properties are strictly non-smoking.

For Property Owners

Why choose Columbia Gorge Vacation Rentals to manage my Hood River property?
Columbia Gorge Vacation Rentals manages more properties in Hood River than any other management company. Because we are a locally owned family business you get the personal touch that the other managers can not provide. We have healthy and long-standing relationships with all our homeowners. We provide:

• Professional marketing and photography
• Dynamic pricing strategies
• Guest screening and communication
• Housekeeping coordination
• Maintenance oversight
• Revenue optimization
• Local expertise and personalized service

How do you market vacation rentals?
We market properties through:

• Pay Per Click ads on Google
• Paid advertising on Facebook and Instagram
• Digital Marketing and Search engine optimization (SEO)
• We list on major booking platforms like AirBnB and VRBO
• Direct Email marketing
• Social media campaigns

How often will I receive owner statements?
Owners receive detailed monthly statements through our Owner Portal.

Do owners have access to their property’s calendar and financial reports?
Yes. Owners have 24/7 access through the secure Owner Portal.

Still Have Questions?

Our local Columbia Gorge team is here to help you find the perfect vacation rental or learn more about professional property management services.

Columbia Gorge Vacation Rentals — Local Expertise. Exceptional Stays.